House rules
- 01
It always says what it is.
Every call opens the same way: “Hi, you’ve reached [your business]’s answering assistant.” No pretending to be human, ever. Callers who’d rather not talk to it get a text with your info instead.
- 02
Emergencies reach a person. Immediately.
A fire, a gas smell, a medical problem: never handled by the assistant. It routes the caller to a live line or to 911, by rule, every time.
- 03
It never quotes prices or makes promises.
It captures and routes. No prices, no availability guarantees, no exceptions negotiated at 7 PM on a Friday. The commitments stay with you.
- 04
It only knows what you approved.
It answers from a fact sheet you sign off on before go-live. If it isn’t on the sheet, the answer is a message taken, not a guess made.
- 05
Your calls are your property.
Every recording, transcript, and log belongs to your business, furnished weekly. We read them to keep quality up; you keep them, period.
Answered is run by a security-trained operator. The same discipline that protects systems goes into installing them. Careful is the whole brand.